Position details
Job title
Data Centre Specialist Business Unit
ITS Reports to (as per organogram)
Data Centre Lead
Overall purpose of the role
The Data Centre Specialist is responsible for the day-to-day management of availability, continuity and capacity management for Data Centre (DC) elements for KPMG SA and Southern African countries. Position specifications Educational (minimum level necessary to perform the job) Professional/Tertiary Relevant Information
Technology Qualification (NQF Level 7) (B-Tech or Degree) or (equivalent experience) Other Requirements
• Microsoft MCSE or MCP courses advantageous
• Hypervisor – VMWARE and or Hyper-V Administration
•Limited SQL Administration
• Successful completion of vendor administration training of relevant technologies
• ITIL Foundation
• Network+
• Experience and Understanding of ITIL Concepts, Change Management Processes
• Ability to deal effectively with individuals at all levels
• Ability to work independently and as part of a team.
• Comfortable to lead in their area of expertise, but also able to follow as required by the team.
• Azure fundamentals and related courses
Experience (minimum years of experience and in which fields, required to perform the job) Ideally 5 or more years Solid experience with enterprise Datacentre technology, which includes but is not limited to Storage area networks (SAN), Hypervisors and backup systems.
Core Competencies Required For The Job
• Champion inclusion
• Advance on ethical environment
• Make sound decisions
• Demonstrate self-awareness
• Drive quality
• Apply a strategic perspective
• Foster innovation
• Build collaborative relationships
• Develop and motivate others List of key performance areas and key performance indicators Measurement List the tasks underpinning the responsibility (focus on the complexity of the job whilst providing the detail)
Functional knowledge (the requirements for technical knowledge of functional work and activities)
• Participate in design, plan and implementation of Business continuity and Disaster recovery capability for the DC.
• Day to day proactive management and monitoring of all elements of DC performance.
• Storage area network management
• iSCSI switch management
• Server management
• Capacity management and monitoring of DC services
• Backups and Disaster Recovery
Business expertise (the job’s requirements for knowledge and expertise about the business rather than the technical expertise) Adopt a business mindset for area of responsibility Understand and align in practice with business and IT strategies Agility required to work in both on premise and cloud environments Seek opportunities to streamline operational activities Leadership (the requirements of the job for providing leadership and guidance to others, it measures the nature and breadth of the leadership) Share knowledge with team members and as required, train and mentor junior team members within the team Set and maintain a high level of professionalism
Nature of impact (measures how the job impacts the business by measuring the overall responsibility associated with the job)
• Day to day management of the DC, including Hyper-visor, storage, backup and relevant application tier elements this includes relevant ITIL domains including incident, change, problem and capacity management.
• Maintain Technical Documents, Support and Operations manuals and Knowledge Base articles Area of impact (measures how wide the impact of the job is within the organisation)
• Contribute to new service deliverables including input into architecture and system design, product installation, and ongoing support escalation Interpersonal skills (the level and type of people skills required to perform this job on an ongoing basis)
• Engagement with Vendors where applicable to ensure delivery against SLA and contract
• Provide technical training as required
• Foster a good collaborative rapport with the regional team for the delivery of regional services and vulnerabilities applicable for area of responsibility.
• Remain compliant with KPMG IT standards within team.
• Align with firm and IT strategies to achieve unified objectives
• Perform at high standards and be professional
• Deal with pressure in a high demanding role. Problem solving (measures the mental skills required in order to perform this job and the complexity of typical problems)
• Adopt a methodical approach when resolving problems or incidents
• Communicate effectively and promptly with all parties for problems and incidents
• Actively contribute and participate in KPMG’s cloud migration plans Level of decision-making / authority (the level of decision-making that is required in order to perform this job)
• Demonstrate and make recommendations to streamline operational activities, e.g., automation of repetitive tasks
