Schemes Relationship Manager at Exim Bank Tanzania.

JOB TITLE: Schemes Relationship Manager

REPORTING TO: Retail Sales Manager

RESPONSIBLE FOR: Business Development/ Relationship portfolio management
DEPARTMENT: Retail Banking



8am – 5pm Monday to Friday. Additional hours as required by workload.


  • Achieving acquisition budgets for scheme onboarding across the branch network.
  • Signing up and relationship management of Scheme companies to facilitate branches to sell. This includes ensuring quality of sourcing to achieve required goals.
  • A key contact for scheme companies between business, Retail Credit, Billing and Collections with regards to performance of the scheme.
  • Maintaining portfolio qualitywithin the agreed metrics and ensuring that the revenue budgets are achieved.
    Manage and sustain a portfolio of high-quality government schemes, building long-term relationships founded on efficient and reliable support for employees.
  • This is achieved through consistent and quality of operational service.
  • The job holder will be in charge with overall accountability for business growth and relationship management of all the companies in their portfolio.


  • Own the end-to-end process of product origination to fulfilment in their portfolio of companies, consistently reviewing process and procedures and working with other stakeholders to implement any required process change.
  • To work with scheme loan administration team to ensure timely invoicing and repayment of loans for all government schemes. Will take responsibility of any non-repayment of loans with a target in provision/arrears for loans in their portfolio companies.
  • Pick and follow up any non-repayment issues in their portfolio of companies ensuring timely remediation.
  • Act as the contact and liaison point for the companies in their portfolio and arrange for sales and marketing activities in their portfolio of companies.
  • Draw up strategies and manage the performance delivery for Sales Officers and its various classifications that could be doing telesales/direct sales/road shows etc).
  • Act as a point of escalation and resolution of issues from the sales teams in relation to their portfolio of companies.
  • Maintaining current understanding of customer needs, emerging trends, sales and servicing best practice etc. Sharing it with colleagues and applying it to day to day operations.
  • Supporting, and where appropriate leading, effective customer meetings, understanding and owning the customer goals, promoting the full range of Exim retail products and continuously developing the long-term loyalty to the brand.
  • To drive, motivate & inspire Relationship Managers and Sales Officers at branch level in order to achieve their planned sales activities and targets.


  • Maintain a high standard of operational control including adherence to Risk Management and Compliance guidelines.
  • Report all risk events/incidents/issues using the defined process for your business area and help understand why these happened and how to prevent them in the future.
  • Proactively look for ways to improve the control environment by considering what could go wrong in the process you operate and how errors could be prevented.
  • Keeping updated with Exim’s guidelines for its internal policies and procedures to mitigate financial loss and fraud within the bank.
  • All mandatory training to be completed within required timelines.
  • Gathering inform ation that is needed to prepare and assess credit applications in order to manage customer expectations.
  • Identifying areas of improvement wi th internal processes in place.
  • Report to Management the status of Business leads, customer complaints, pending issues in respect of the clients.

Schemes Relationship Manager at Exim Bank Tanzania


  • Bachelor’s degree in business/economics/accounting or related studies.
  • MBA will be an added advantage.
  • Understanding the life cycle for government lending
  • Basic numeracy for maintaining sales records.
  • Tact and diplomacy
  • High Level of technical competence in competitor awareness, customer segmentation requirements, training presentation,, and selling


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  • Excellent management skills
  • Excellent written and verbal communication skills in English and Swahili
  • Strong credit analysis, documentation and relationship management skills
  • Ability to assess customer needs and develop products that suits their needs
  • Excellent experience in Scheme Loan Management specifically management of Government loan portfolio for not less than 5years, more experience will be an added advantage.
  • Posses in-depth understanding and knowledge of Retail Banking Products
  • Proven sales experience in a client relationship role within Retail banking
  • Ability to work to deadlines with proven time management skills.

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How to Apply :

Please send your application to:

Applications are to be sent with the subject being: Schemes Relationship Manager .

Application deadline:- 5th May 2023