Develop and maintain excellent relations with new and excisting customers resulting in increased levels of cusomers retantion,this is to be achieved through proactive and reactive communication with all our customers.
Interact with customers to provide and process information in response to inquiries concerns and requests about product and services .
Develop and maintain exelent relations for retantion with clients who have either expressed awish to cancell their services with us or whose recent account activity indicates that they may be concidering cancellation of servises.
Maintain excelent knowledge of our portifolio of products and services in order to understand customers needs.
Work closely with our sales and support team to assist client in trouble shooting and identififying usage issues.
Work closely with our support team to assure all the trouble tickets have been resolved and followup with customers after resolving their issues.
Respond to incoming request for cancellation of service and persue our customers to remain with us .
Keep track of customer usage through the software we use and persue clients to upgrade according to their needs and usage.
Proactively contact customers who are indentified at a risk of cancelation and use every opportunity to retain these customers.
Identify opportunities to turn dissatisfied customers into happy customers .
Document customers outcome to add to our knowledge of reasons why customers choose to cancel their services with us.