Job Opportunities at Vodacom Tanzania

CSOC Support Engineer 

Full Time

Majina Ajira za Sensa Jiunge hapa

Vodacom Tanzania Plc

Role Purpose

 

  • To act as a first line support with the configuration, troubleshooting, monitoring, reporting and isolating problems for the enterprise customers.
  • To provide technical support to ensure corporate customers with high service availability and reliability.
  • To receive customer incidents calls from corporate clients that have solutions offered by Vodacom Plc and isolate the problem and take necessary actions for resolution
  • To manage incidents, problems, capacity, configurations, SLAs (Service Level Agreements), and changes for the customers that Vodacom Plc has acquired.
  • To advise the customers accordingly and eloquently on their problems, and ensure that Vodacom Plc does not lose a customer because of after sale support.

 

Majina Ajira za Sensa Jiunge hapa

Key accountabilities and decision ownership

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  • Make sure the service levels that we have with the corporate are met, through Service Level Management process.
  • Ensure that the customers are always within their capacity and play advisory role as and when there is congestion through Capacity Management process.
  • Proactively advise the customers in case there is availability issue through Availability Management process.
  • To achieve SLA Mean Time To Resolution (MTTR), through Incident Management process
  • Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of Problem Management.
  • Manages the network through Change Management process, and an up to date Configuration Management database for our customers.

 

Core competencies, knowledge and experience

  • Working experience with IT systems.
  • Working experience with Data networks.
  • Experience in telecommunication industry is an added advantage.
  • Excellent analytical and critical reasoning skills translated from customers queries.
  • Good interpersonal communication skills

 

Must have technical/professional qualifications:

  • Degree in Communication, Computer Science, Information Technology or its equivalence.
  • Good knowledge of IP technology
  • Knowledge on transmission networks.
  • Computer Literacy conversant in MS Excel, PowerPoint and Word.
  • Data entry into any database system.
  • Knowledge of GSM and UMTS technology
  • Knowledge of telecommunication systems
  • Certified ITIL, CISCO, Huawei or Juniper equipment, or if not should commit to be certified in at most 3 months.

CLICK HERE TO APPLY


 


Network Performance & Optimization Engineer 

 

Full Time

Dar es Salaam

Vodacom Tanzania Plc

Role purpose: 

  • Overall accountability for Network Performance for all technologies
  • E2E KPI tracking for all technologie
  • Conduct quarterly drive test as per regulatory requiremen
  • Prepare both regulatory and group Network Performance reports

 

Key accountabilities and decision ownership 

 

  • Develop KPI tracker for all elements CORE, Transport and Radio Network
  • Ensure best practice set of features are implemented in the network as per EW
  • Manage E2E network incidents like outages, degradation with proper RCAs
  • Proactively determine the gaps from the MS team on addressing network quality and ensure consistency on reporting
  • Work with engineering and operations teams on delivering the anticipated network quality
  • Conduct quarterly Benchmarking Drive Test and produce reports for Regulatory submission
  • RAN parameter audit and KPI performance reconciliation

Core competencies, knowledge and experience Long Description

 

  • Excellent analytical and logical reasoning skills translated from Key Performance indicator
  • Excellent programming skills
  • Strong stakeholder management skills like TCRA, suppliers etc
  • Ability to proactively detect faults
  • Ability to manage customer complaints
  • Able to challenge the status quo

Must have technical/professional qualifications: 

  • 3+ years’ experience industry or functional experience.
  • Bachelor degree in Engineering, Telecommunications, Computer or its equivalent.
  • Strong analytical skills and business acumen.
  • Build and maintain relationship with key stakeholders in the organization
  • Cloud and big data knowledge as an added advantage
  • Project knowledge and experience would be advantageous.

CLICK HERE TO APPLY

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